Frequently asked questions


i put the wrong address in my order, what should i do?

please be careful when entering your shipping address, Soluna will not be responsible for orders sent to the incorrect delivery address provided by the customer.

i have not received my order confirmation, what should i do?

sending order confirmations can sometimes take up to 24 hours due to high demand.

my package seems to have stopped moving

if your package stops moving at any point, do not fret! it is still on its way to you. occasionally, there may be delays due to customs or weather events. if this happens, your tracking page will be updated with the latest shipping status.

what forms of payments do you accept?

we accept online payments via visa, mastercard, american express, etc. if you are an international consumer, we also accept local payment providers. you’ll see this list when you visit our checkout page.